Questions people ask us most.
Can’t find the answer here? Call or text us on 07805 039184 and we’ll talk you through it.
What happens if my machine breaks down?+
In the unlikely event your appliance develops a fault, we’ll come out and repair or replace it. You’ll never be charged a call-out fee or a repair bill — it’s already covered by your weekly rent with our speedy engineer response.
Can you take away my old appliance?+
Yes — we recycle your old washing machine or dryer free of charge when we deliver your new one.
What makes and sizes do you supply?+
We rent quality refurbished washing machines and dryers in 6kg–7kg family sizes as standard. Larger sizes are also available upon request.
Are the machines actually reliable if they’re reconditioned?+
Every machine is fully reconditioned and load-tested before it reaches you, then cleaned and polished to a high standard. Each one leaves us in full working order backed by our free repair guarantee.
Am I tied into a contract?+
No contract. If you want to cancel, just give us ten days’ notice — that’s the whole process.
How do I pay?+
An upfront payment of £30 is required on delivery, which includes your first week’s rent. After that, a standard standing order or Direct Debit is set up, billed weekly or monthly — whichever suits you.
Do you run credit checks?+
No. We don’t credit check any customer — we just need proof of address, ID, your tenancy agreement if you rent, the upfront payment and your bank details for the Direct Debit.
Which areas do you deliver to?+
We cover Nelson, Colne, Burnley, Barnoldswick, Brierfield, Trawden, Earby, Blacko, Barrowford and surrounding areas. If you’re unsure, just call or text us to confirm.